|
|
|
|||||
      |
|||||
GO TO INSIDER™ JOIN INSIDER™ FORGOT MY PASSWORD ........ SUPPORT REQUEST ORDER DESK TAX INFORMATION FILE LAYOUTS ........ REGIONAL OFFICES ONGOING SUPPORT INSTALLATION & TRAINING SOFTWARE UPDATE SERVICE CLIENT NEWSLETTER CLIENT CONFERENCE LTC USERS' GROUP INDUSTRY NEWS & UPDATES ........ CONTACT US HOME  |
Keane Care Client Services
Learn how Keane Cares Technical Support can work for you!
Regular Support Regular support hours are Monday through Friday 8:00AM 8:00PM Eastern (5:00AM 5:00PM Pacific) except for published holidays. After Hours Projects Nights and weekends are great times to perform system maintenance, such as upgrades and server migrations, to reduce the impact of system downtime on your end-users. Our After Hours Project Support offers an affordable way to help you accomplish this. Anytime, day or night, we can arrange to be available to assist with your scheduled projects. Ask your Technical Support representative for more information and schedule your appointment today! 24/7 Priority Technical Support Keane is available 24 hours/7 days per week, including holidays, for Priority issues that significantly impact patient care or other business critical systems. Issues are considered high priority if necessary functionality of the software is not working due to an application, database, or system failure and no workaround exists. Regular priority calls will be answered the following business day during Regular Support hours. For assistance with system maintenance and other projects, such as upgrades and server migrations, please see the After Hours Projects section above as these must be scheduled in advance. If you are in need of Priority Support outside of regular business hours, simply call 877-KEANE-HSD (877-532-6347) and press 6 for VistaKeane Product Support. One of our operators will be standing by to take your call. Pricing The After Hours support rate applies to both After Hours Projects and 24/7 Priority Support when support is rendered outside of Regular Support hours. The rate is $150/Hour for clients with Annual/Monthly support agreements and $300/Hour for clients with Hourly support agreements. If you have any questions, please contact the Manager of Technical Support, Thomas Weitzel, at 800-426-2680 or by email at thomas.weitzel@keane.com. |
||||
|
HOME | ABOUT US | PRODUCTS | NEWS & LINKS | SUPPORT | INSIDER CONTACT US
Keane Care, Inc.
|
|||||